Yardi software problems

In lucky cases, the surprises are small and easily managed. We always prefer to have our seasoned business analysts, implementation consultants, and software engineers on-site during the critical kick-off phase, and at key milestones along the way, right up to the final go-live date.

Many software implementations fail for lack of a clearly-defined process. Before moving from one phase into the next, the implementation team should take time to ensure that everything has cleared the previous phase.

Most clients assign internal resources to support the implementation process, but they can forget that implementation and integration can be a big burden to carry on top of day-to-day work. The longer the implementation takes, the more strain this can place on an internal team, which can lead to errors and potential delays.

We do our best to ensure that our clients understand this factor and work hard to provide additional resources from our side where necessary. Without accurate documentation, the implementation team could be shooting in the dark, totally unaware of where gaps may exist. YRS does not own or manage any properties and does not itself make any rental decisions; rather, our customers use the information in the TSR, among other things, to make informed decisions about the qualifications of tenant applicants.

Thank you for passing this information along to usWe take these issues very seriously and launched an investigation immediatelyWhile the tenant is correct in identifying the fees on her statement, she is incorrect in assuming that these fees are levied by Yardi or RentCafeThe fees are assessed by the management company of her apartment complex, not by Yardi or RentCafe.

There is clearly a miscommunication, either on our end or on Mr. We don't believe we've ever had Mr. But to clarify, I suggest that Mr. That will help us determine what is actually going on. Complaint: I am rejecting this response because: The bills dated Both of those bills have inflated meter readings and the water meter readings remained inflated until the issue was fixed on I hired a licensed plumber and the plumber found no leaks in the unit and found that the issue was that the water pressure in the building is causing water to push in and out of my system each time someone else in the building uses their water.

The plumber stated that when this occurs, the meter is erroneously registering usage each time, despite the lack of actual water usage for my unit. The plumber installed a check valve to resolve this matter. It appears that the plumber fix is working as the meter is now not moving when the water is shut off. So the issue, as it has always been, is that these bills are inflated and do not reflect actual usage. I requested on A copy of the plumbing bill is attached.

Regards, K[redacted]. Yardi only provides the software that is used for the credit screening. We do not initiate requests for reports. In this case we assume the individual applied for residence or wanted to renew a lease at an apartment or house and the landlord or owner initiated the I live in Waterford east apartment and they use Yardi Card service. I went to the office to pay the rent but they is a problem the last part of the account that said save is confusing and I don't think they don't have a confirm part for paying the rent.

Review: My apartment complex started using Yardi Systems under the website name of RentCafe to manage their rent payments. They touted and advertised that we could pay our rent for free through an online system basically because they were removing the option to pay by check.

When you sign up, there is a message that indicates: "A service fee for credit card payments will be charged at the time of payment. Service fee is non-refundable. I didn't check the system once I set up my payments, assuming it was going ok. I called to ask and was told that Yardi didn't pull the payment on the right day, when resulted in it not being pulled at all. So I had to make a manual payment out of my bank account.

I asked Yardi to show me where it indicates the cost of the fee, and they have not responded. We also were asked to change our payment date to the 2nd of each month. I think this is deceptive business practice that they do not divulge the fee before pay. Business Response: Thank you for passing this information along to us. We take these issues very seriously and launched an investigation immediately. While the tenant is correct in identifying the fees on her statement, she is incorrect in assuming that these fees are levied by Yardi or RentCafe.

The fees are assessed by the management company of her apartment complex, not by Yardi or RentCafe. Review: Back in , after our old property management software's life cycle was nearing an end, we signed a contract with YARDI systems to host our property management and accounting.

Since then, we have had nothing but trouble with their support which we pay for annually. My actual complaint, though, has to do with the fact that one of our requirements when we purchased the system was that we be able to create an EFT Electronic Funds Transfer on a monthly basis to pull rent funds from our tenants. This was included in the base module when we signed the contract. Now that our bank is merging with another bank and we are trying to get setup with the new bank EFT, tech support is pretty much non-existant at Yardi, and we are being told that we would have to move to a new solution for which there is a substantial charge.

I'm so tired of Yardi telling us that something we have been able to use as part of the core program is now going to cost us extra - and no tech support to work with us!!! We are always being told that "that's just the way it is" and "There's a TR for that and they may fix it at some point in the future" Business Response: We are continuing to work with the client and expect to have resolution shortly.

Consumer Response: Thanks for your help. Yardi brought in management and some second tier support, and we got it resolved. Regards, L[redacted]. Yardi Breeze has several features and benefits that can help make your property management life just a little bit easier, such as:. You can begin managing your units, tenants, and properties in just a few minutes.

Plus, the software provided tutorials in the application that show you the ins and outs of the software as you use it. Yardi Breeze has a highly responsive team you can live chat with for help. Future residents can apply online and you can process them immediately, even conducting interviews via text on the platform. This saves time and energy! Maintenance requests can be a time suck for tenants and for you. This allows you to track each request methodically and make sure they are completed in a timely manner.

Plus, you can attach and view any related documents to the request you need such as POs, invoices, photos, and videos of the progress or when the requests are completed. Your tenants can pay what they owe in a variety of ways with Yardi Breeze.

It gives them the option to settle their accounts with you through ACH or using a credit card. The accounting tool on Yardi Breeze lets you do more than track credits and debits, it also allows you to monitor receivables and payables in one window. Breeze offers standard reports but also allows you to configure your own.

You can use their tools to create property reports and drill-down financial statements too. This allows you to be more transparent with your tenants and unit owners as well. Yardi Voyager is for those property management businesses that have a larger portfolio.

This powerful platform can support multiple products for commercial and residential property management. It has the same basic features as Yardi Breeze but also has features such as:. Voyager cost is based on the size of your property, the number of properties you manage, and maintenance costs. Contact Yardi for more information on pricing. Voyager provides very comprehensive tools for users when it comes to marketing, management, payments, and more.

Voyager gives you the ability to centralize information and data as well as perform tasks from one centralized location. The database collects and organizes your property and financial management information all in one place.

So, you can view all the information related to your tenants, leases, properties, accounting, financial performance, work orders, and transactions all in one place. With this feature, you can get up-to-date and accurate information from anywhere at any time. This can help increase your productivity and concentrate on other areas of your business that can help to drive growth. Efficient lease administration is a must and Yardi Voyager makes it easy.

Commercial property owners find this feature especially helpful since you need to keep track of a variety of leases and lease terms. Voyager organizes all the lease terms and tenant information in one place. You can drill-down into lease details and automatically track leases with this feature, instantly processing receivables along the way.